Incidents

Manage incidents, non-conformances, improvements, breaches, complaints, change requests, or any other issue you may need with CertCrowd.

Issues provide complete flexibility, build your form, permission structure, and workflow per issue easily and quickly with CertCrowd.

Issues provide support flexibility for how you manage these types of events. Build your form as flexible as you need, so the issue reporter provides the necessary information to review or investigate. Design the workflow per issue type, what actions must follow a report such as root cause analysis, corrective action, or reporting to an external party.

Design your processes
Highly flexible templates pre-built and customisable
Map any task, action, or audit to follow a report
Build specific reports to detail issues or incidents to stakeholders

Issues Permissions

Use permissions to build reporting processes and access - do you want all staff to be able to report an issue or just the IT team, or is it a whistleblower compliant that needs very strict permissions? Who do you want to be able to see reports and actions - CertCrowd provides full flexibility so that you can build your incident and issue management processes exactly the way you need it.

Issue Templates Ready To Go

Issue processes are pre-loaded in CertCrowd with templates already built for reporting and resolving incidents, breaches, opportunities for improvement and change requests. Amend them, delete them, or build your own with our simple Template Management.

Opportunity for Improvement Template, with associated actions, and New Template dropdown

Issues Reporting

CertCrowd provides a highly flexible reporting module so that you can extract reports quickly and easily, and download to CSV as required. Use our Word document templates to design specific incident reports from a mail merge process so you can provide reports to the board or management team. Use the dashboard to review any unresolved issue and determine status.