Manage incidents, non-conformances, improvements, breaches, complaints, change requests, or any other issue you may need with CertCrowd.
Issues provide complete flexibility, build your form, permission structure, and workflow per issue easily and quickly with CertCrowd.
Issues provide support flexibility for how you manage these types of events. Build your form as flexible as you need, so the issue reporter provides the necessary information to review or investigate. Design the workflow per issue type, what actions must follow a report such as root cause analysis, corrective action, or reporting to an external party.
Use permissions to build reporting processes and access - do you want all staff to be able to report an issue or just the IT team, or is it a whistleblower compliant that needs very strict permissions? Who do you want to be able to see reports and actions - CertCrowd provides full flexibility so that you can build your incident and issue management processes exactly the way you need it.
Issue processes are pre-loaded in CertCrowd with templates already built for reporting and resolving incidents, breaches, opportunities for improvement and change requests. Amend them, delete them, or build your own with our simple Template Management.
CertCrowd provides a highly flexible reporting module so that you can extract reports quickly and easily, and download to CSV as required. Use our Word document templates to design specific incident reports from a mail merge process so you can provide reports to the board or management team. Use the dashboard to review any unresolved issue and determine status.
The frameworks, implement one or many frameworks instantly and comply with the standard or framework today - including ISO 9001, ISO 27001, NIST, ISO 14001, etc.
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Manage assets, competence, legal, risk, employee and suppliers through our registers, including actions to review, inspect, calibrate or renew.
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Create actions for inspections, audits, reviews and assessments, ensuring tasks are allocated and completed - stay compliant by scheduling actions weekly, monthly, or annually as required.
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Manage incidents, corrective actions, non-conformity, change requests and breaches. Create forms and workflows to report and resolve any type of issue.
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Undertake risk assessments with a simple and flexible process. Manage risks and controls your way by mapping your process into our flexible software.
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Build a Quality Manual, Information Security Management System, or HSEQ Manual in minutes utilising our AI generated Manual. Link policies and procedures to actions and frameworks.
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Build custom reports and schedule reports to be delivered straight to your inbox. Stay on top of the system and your team with dashboard reporting, highlighting areas to focus on.
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Schedule alerts - daily, weekly or monthly to ensure you never miss an action or task. Alert stakeholders in real time to significant issues. Message staff in-app and resolve compliance questions fast.
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