How Does a Corrective Action Plan Add Value to Your Organisation?

By Katherine Lindsay

A corrective action plan has the potential to really value add, or to really bog down an organisation. In order to be efficient, it is important that you design a process that suits your organisation in terms of size and risk profile. You want to be able to simply record your issues, note that you have fixed them and have a streamlined process to undertake causal analysis when required.

Need details on creating and implementing a corrective action process? Reach out to CertCrowd for proven ISO 9001 quality management system software. Start by asking for a free demo today!

Some of the factors to consider when creating a corrective action process that is genuine value add to your organisation:

Make sure all your staff understand what your process is for reporting and recording issues.
Determine clear guides for when a causal analysis is conducted, not everything needs a thorough investigation - your time is valuable.
Establish what type of framework you are going to use to determine the root cause, this could be a simple 5 whys, ICAM, Tap root, fish bone analysis, it's your choice.
Involve all relevant parties in the causation analysis to make sure you get to the bottom of why you are experiencing issues.
Assign responsibility for ensuring the corrective action tasks you have identified are implemented in your organisation, set reminders and follow up to make sure changes are made and that they are effective.
Make sure there is a systematic approach to evaluation of the correction and corrective action.

CertCrowd offers a neat and simple solution for recording your causal analysis and ensuring relevant stakeholders are consulted. You can set reminders to follow up tasks and easily see at a glance who has responded and when this response was made. Contact our compliance software providers for more information on developing a corrective action plan using GRC Frameworks