Quality Policy
Owned by: CertCrowd Management
Last updated: 12 August 2025, 9:41 AM
Last updated by: CertCrowd Management
CertCrowd is committed to delivering high-quality products and services that consistently meet or exceed our customers' expectations. Our Quality Policy reflects our dedication to quality, continual improvement, and customer satisfaction.
Purpose
The purpose of this Quality Policy is to establish the quality objectives and commitment of CertCrowd to provide products and services that comply with applicable standards, regulatory requirements, and customer specifications.
Quality Policy Statement
At CertCrowd, we are committed to:
- Customer Satisfaction: Understanding and meeting the needs and expectations of our customers by delivering high-quality products and services that add value and achieve customer satisfaction.
- Compliance: Adhering to all relevant statutory, regulatory, and contractual requirements applicable to our products and services.
- Continual Improvement: Fostering a culture of continual improvement in all aspects of our operations to enhance our processes, products, and services. We strive to identify and implement improvements that increase efficiency and effectiveness.
- Employee Engagement: Engaging and empowering our employees through training, development, and involvement in quality initiatives. We believe that every employee plays a critical role in achieving our quality objectives.
- Quality Management System: Maintaining a robust Quality Management System aligned with ISO 9001:2015 standards. We will regularly review and update our QMS to ensure its effectiveness and relevance to our organisational context.
Objectives
Our quality objectives are designed to support this policy and include:
- Achieving and maintaining high levels of customer satisfaction and loyalty.
- Reducing non-conformities and defects in our products and services.
- Growing our client base, users, and resellers.
- Enhancing employee skills and fostering a positive work environment focused on quality.
Commitment to Quality
Management is committed to leading by example, providing the necessary resources, and ensuring that the Quality Policy is communicated, understood, and implemented at all levels of the organisation. We will regularly review the Quality Policy and objectives to ensure their continued alignment with our strategic goals and operational needs.
Review & Communication
This Quality Policy will be reviewed annually and updated as necessary to ensure its ongoing suitability and effectiveness. The policy will be communicated to all employees and relevant stakeholders to reinforce our commitment to quality and continual improvement.
